FusionTicket Bugtracker - Issues

0000283: "VIEWABLE/UNVIEWABLE WEBSHOP" and "VIEWABLE/UNVIEWABLE POS" button for each category

Thu, 26 Jan 2012 14:50:51 +0000

what do you think about for a "VIEWABLE/UNVIEWABLE WEBSHOP" and "VIEWABLE/UNVIEWABLE POS" button for each category.

with this button:

1.) the order of non-public categories via POS (press tickets, VIP guest tickets, artist tickets) would be possible
2.) the sale of different kind of categories could be stopped anytime
3.) ordering of (webshop unviewable) freetickets would be much easier (without the awkward 100% discount handling)

this feature would be just great!

0000331: Debugging Logs in Includes Temp are HUGE. Need ability to disable these

Wed, 25 Jan 2012 15:31:44 +0000

I have a major problem with the amount of "debugging," "processing", and "credit information" being generated and saved in the "Includes/Temp" folder.

I understand that that this information is valuable for the FT team to assist us should we run into problems with FT. I'm also aware that the FT team still considers as Fusion Ticket product as a "beta" application and disclaims it as a production ready system. (It is still unknown when a "production" ready system will be ready and announced.)

However, as a webmaster who is currently using the system with success in a "live" system, I find the following items a major problem in supporting the system after using the system.

1. The number and size of the files related to procesing and logging in the "includes/temp" directory after running the system for 5 months has required me to spend too much time and effort in order to maintain and minimize the amount of space these consume on my web site. Specifically, the output created by "Smarty" and "Swift" for HTML2PDF compiles, spreasheet output, emails, and TPL conversion.

In our case, the output files list consummed over 800MB of data and required over 5 hours of maual cleanup.

I would HIGHLY Recommend that a configuraion parameter be made available to allow disabling of generation of all these output files. I have attempted to locate that code to allow me to disable this but was not able to do so. (Our website runs in a shared hosting environment and we do not have access to all php.ini variables.)

0000268: Add a 'clear cache' function to the admin section

Wed, 25 Jan 2012 15:31:44 +0000

Have a 'c;lear cache' function in the admin interface that will clear all the temp generated cache files use by the system.

Useful when working with, or changing template files, as otherwise changes may not be reflected in the webshop.

0000308: Cant add event when Repeatable set to Multiple

Wed, 25 Jan 2012 15:18:14 +0000

Events added with repeatable set to type multiple and group ID set to valid group, then after selecting save, I get an error at the top of the screen "Cant_save_event"

0000315: Return reserved tickets

Wed, 25 Jan 2012 15:16:21 +0000

It would be really great if people could return tickets they were not going to use. A refund would not be necessary as stated in out T&C of Sale, but most people reserve tickets "just in case" and show up at the door and return them then. If they can return them beforehand online, then other people know that tickets are still available. Would be a very useful feature!

0000322: Shippment status can easily reflect wrong status

Wed, 25 Jan 2012 15:15:22 +0000

If by some reasons the name of a ticket template was changed,
the order using the old name can be changed by the admin to "set to sent" and the admin will see an error for few seconds.

But an e-mail will be sent to the cusomer already with an empty attachment.
No chance for the admin to recognise, that a wrong email was sent - although the system has alredy recognized the error.

The e-Mail must not be sent and the status must not change.

0000323: the default template for Receipt_pdf2 should contain the translated variables

Wed, 25 Jan 2012 15:13:55 +0000

http://www.fusionticket.org/forum/22-Support-for-the-HTML2PDF-engine/4066-Can-you-translate-handling_shipment-in-the-pdf-templates.html#4069 [^]
instead of $handling_shipment and $handling_payment,

I used [code]{$handling_text_shipment} [/code] and got what I want
I used [code]{$handling_text_payment}[/code] and got what I want

we get the translated and user defined text instead of the database hard coded text.

$handling_text_payment contained the wonderful word: Überweisung !!! in all UTF8 beauty

0000318: Registration fails etc

Wed, 25 Jan 2012 15:13:04 +0000

The following problems have been encountered whilst testing the 6.5 SVN release

1. Ordered ickets are not shown in 'Overview' although they do appear in Ticket Tracker in Admin

2. No Order date shown on Invoice

3. Cannot Register 'New Patron' although tickets can be ordered if details entered as 'None'

4, Search does not reveal details for Orders that have been input using the 'None' option

5. Discounts do not show in the drop-down of Categories

0000330: When POS agent performs a search for member, the "Personal Dialog" information is not correct

Wed, 25 Jan 2012 15:09:50 +0000

In POS, when POS agent performs a search for an existing member, the information displayed in the "Personal Dialog" screen is not correct. The user's "City" name is empty but instead appears as the "email address" of the user.

An "Edit User" option in this screen would realy help in allowing us to keep member information up to date by allowing us to verify this when a member calls in to place an order.

0000321: bar codes in the xml

Wed, 25 Jan 2012 15:04:36 +0000

no possibility to export the number of bar codes in the xml

0000333: Statistic

Wed, 25 Jan 2012 15:04:16 +0000

it will be good if you think about statistic part..
sales by Pos-user, sales/orders by paiment method.

Thanks

0000324: back office in english and website in french

Wed, 25 Jan 2012 15:03:20 +0000

when selecting English in the admin part , the first page is in English, and once i click on other different page, the back office turns into french . PS : the website part is in french not in English .

0000327: Admin can not update or delete existing Member information if member information requires modification or is not valid

Wed, 25 Jan 2012 14:21:16 +0000

Deleting/Editing Members – There is no way to edit or delete members from the Admin Screen. This would allow Admins to access members and update their information as required or requested by members.

Also, we have many entries in our database for members that have been created by spammers or are simply invalid.

The only way to remove this is to access the data base in MySqlAdmin and remove the records.

This would be very important for our POS agents in order to correct email addresses or contact information for existing cstomers prior to processing new orders.

0000305: Get buy 2 Cash ticket transactions in a row

Wed, 25 Jan 2012 14:18:40 +0000

When you are in POS and want to sell a cash ticket. First problem is that when the page comes up it has None selected for Personal Information, but really the Customer Info box is showing up. If you want to do a cash sale, you have to click New Customer and then click None in order to not have to enter user information.

Then you can go and do you ticket order and everything works properly. The popup window comes up, you go over to the admin, set the ticket to paid, the POS popup window changes from Waiting for Payment to Paid, you can print the ticket and close the window. But, if you now try to sell another ticket everything works the same as the first time, except the popup window message Waiting for Payment never changes to Paid after you go to the Admin side and pay the order. You have to force refresh after each ticket purchase in order for the next ticket sell to work properly. How can this be fixed?

Why does the operator have to switch back and forth between the POS and Admin sections to do a cash sell. There should be a button on the popup window that the operator can click to indicate that they have received the cash funds for the ticket and not have to go back to the Admin side, find the order make it paid and then come back to the POS side to print the ticket. Is there anyway to get this functionality?

0000314: List tickets checked and not checked in

Wed, 25 Jan 2012 13:54:14 +0000

I was hoping there could be a way to list the tickets for an event and see who has and has not checked in.

0000295: Fields not available to email

Wed, 25 Jan 2012 13:53:52 +0000

Due to a lot of complaints from users who don't want attachments, we want to eliminate the ticket pdf template and just send the fields for event_name, event_date, event_open, category_name &etc in-stream in the email itself. Users are also complaining that the confirmation emails are not clear because order_id doesn't mean anything to them -- they want to know the event name, event date, location, etc... basically, the email receipt should be enough to serve as the ticket.

Please make all fields listed to the left (under the column 'Explanation' when editing the email template) available to email templates. Thank you!

0000249: No cancel button or way to cancel transaction

Tue, 24 Jan 2012 14:03:40 +0000

When buying tickets, there is no option to cancel order or reset transaction

0000325: Can not use an existing email for previous registered users ordering tickets by phone in POS entry screen

Mon, 23 Jan 2012 22:08:41 +0000

Using an existing email address to take orders over the phone is not possible. We have customer that have previously registered and have an existing email address. They may call in to the office and want to order tickets. When taking an and order in POS and inputting a previously used email address the transaction cannot be completed. In order to process the order through POS, we have to input a fake email address to make sure it goes through.

One other problem related to this us, it that we also use our customer email addresses for future marketing and promotion compaigns. Since we created many "fake" email addresses, we have to delete all of these “random” email addresses, which is very time consuming.

0000292: Merchant details "Name" escapes hyphen charater incorrectly

Mon, 23 Jan 2012 18:34:03 +0000

After installing or upgarding the system the Merchant Name on the Merchant Details page incorrectly escapes the hyphen character.

So my name of "Dauntsey's" becomes "Dauntsey\'s" - manually editing it and the details restores it back.

0000334: De master event status icon can be change when you use the checkboxes in the event editor

Mon, 23 Jan 2012 10:48:02 +0000

when the view the events in the admin section you can now set the event status of the master event by checking the checkbox en press publish etc.

The checkbox of the master event should only modify the status of the sub events.

0000276: the count of ticket and alert is not working

Mon, 23 Jan 2012 09:08:02 +0000

The following code is in includes/templates/web/cat.description.tpl:

{if $shop_category.category_free>0}
{assign var=event_has_seats value="true"}
{if $shop_category.category_free/$shop_category.category_size ge 0.2}
{$shop_category.category_free}
{else}
{$shop_category.category_free}
{/if}
{else}
{!category_sold!}
{/if}

The code counts the tickets available per event in the webshop. When the amount of tickets reaches less then 20% of the total the number of available tickets should turn yellow as a sort of warning. This is not happening. The end of the code works fine: when the tickets are sold out there comes a red alert 'sold out'.

0000326: Not able to re-send previously paid tickets in order to user

Sat, 14 Jan 2012 08:45:37 +0000

Re-send tickets function does not exist-We need to ability to manually resend ordered tickets that were purchased by customers. We have had customers call in and state that they did not get their tickets through email. This happens when customer did not enter their correct email email address during registration or our POS agent did not enter the correct user's email address.

0000328: Delete Selected Events botton does not work

Sat, 14 Jan 2012 08:43:14 +0000

When user select a number of events for deletion, the Delete Selected Events Button does not work. Admin has to remove events one by one.

Note: Unpublish/Publish Selected events works.

0000329: Exporting of Attendees to xls is not working.

Sat, 14 Jan 2012 08:42:41 +0000

Exporting Attendees – Doesn’t work. But Statistics Export does work.

In addition, we would like to have the User Phone Number added to the exported file so that we can call the customer directly when a cancellation of the event occurs.

0000332: Logging of Credit Card Numbers and User Information is a Security Problem

Sat, 14 Jan 2012 08:40:34 +0000

In processing credit card orders (AuthorizeNet/AIM), we identified transaction logs containing full information on credits cards numbers, CVV codes, and related customer information.

The storage of this infomation on our website server (in a shared hosting environment) is a signficant concern in terms or site hacking and possible liability. We altered the Fusion ticket logging code to disable storage of this information in log files. Our customer has full access to credit card information and transactions on their payment gateway to re-concile any problems in credit cards payments.

We recommend that Fusion Ticket be modified to "mask" out credit card numbers and CVV codes and only record transcation information specific to Fusion Ticket order processing.

A golbal configuration parameter that allows disabling or slection to mask this information would eliminate this problem.